Many businesses experience a similar scenario when dealing with their telephony—one where an extremely expensive solution limits their capabilities… unless, of course, they are willing to fork over more of their available budget. VoIP, or Voice over Internet Protocol, is another option that can help fix both issues at once. Let’s take a few moments to review how VoIP does this, and what this can do for your business.
VoIP in Review
While VoIP has seen a huge rise in popularity amongst residential customers as telecoms have updated their infrastructures, the protocol is at its heart a business solution. By co-opting your existing broadband service to route calls and other data, VoIP effectively reverses the precedent set by dial-up Internet services. Nowadays, chances are good that even the most novice of private users has some experience with VoIP, thanks to tools like Facebook Messenger, Skype, and Facetime.
These services are good in their own right, but when the time comes, businesses need a tool that can cope with the high volume of calls such organizations often see. That’s where VoIP comes in, offering enterprise-level utility at a price point that small businesses manage every day.
Why Hosted VoIP?
I know, I know… telecoms and the solutions they provide are all the same. They cost a lot, generally offering little, and maybe meet some of the needs that your business has. Fortunately, this is far from the reality of VoIP. Let’s touch on three reasons that VoIP is a much different (read as: better) option for a business focused on its future:
Cost
VoIP is a less expensive option than the traditional phone system. It’s as simple as that. In addition to being able to consolidate two major operating costs into one, the upfront costs required to adopt VoIP in the first place are minor. In fact, a smartphone can be used as a VoIP handset, allowing you to pare down your costs even further.
Flexibility
VoIP is also an inherently flexible solution, meaning that it can be adapted to a business’ unique use case and situation exceptionally easily. Take the process of adding new users to your VoIP implementation: there are no dedicated wires to run or renovations to make for the sake of phone service. VoIP is plug-in-and-play in a very literal sense, so connecting it and setting it up can be accomplished in minutes.
Functionality
Finally, we can’t talk about VoIP without discussing just how many features it offers as a direct result of its reliance on the Internet, in addition to call quality alone. VoIP also offers:
- Audio and video conferencing
- Call forwarding
- Personalized extensions
- Call routing
- Call recording
- Automated receptionist
- Call queues
- Instant messaging
- Text messaging
- Integrated voicemail
…along with many other features that could directly play into your business’ successful operations.
If you’ve been looking for a way to get more for your business’ money, this is it. Reach out to Voyage Technology today to ask our team of professionals about implementing a VoIP platform in your organization.
