Voyage Technology Blog

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

5 Ways to Use AI as a Business Growth Enhancer

5 Ways to Use AI as a Business Growth Enhancer

Generative AI is no longer just the cool new thing; it’s a powerful tool for business growth that organizations like yours should be leveraging. If you don’t use AI, you’ll be at a disadvantage compared to your competitors who do, and that’s no good. That said, there’s a massive difference between those who dabble in AI and those who use it masterfully, and that difference is going to grow more significant over time.

Today, we’ve got five tips to help you use AI in a proficient way so you can beat out the competition.

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Give Your Business Technology the Concierge Experience

Give Your Business Technology the Concierge Experience

As a business scales, a break-fix mentality becomes a massive anchor. It may have worked when you first hung out your shingle, but you aren’t just managing laptops anymore; you’re managing cybersecurity threats, cloud migrations, and data compliance.

This is where Managed Services Providers (MSPs) come in. The MSP may be an outside contractor, but it really is a specialized engine you plug into your business to handle the technical stuff.

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What to Do Before (And After) a Data Breach

What to Do Before (And After) a Data Breach

One of the biggest myths out there related to cybersecurity is that criminals only go after the big enterprises. Why should they care about your small operation, anyway? In reality, cybercriminals love to attack small businesses to take advantage of their weaker security infrastructures. If you’re not careful, this could lead to serious losses for your business stemming from a loss of trust, legal fees, and operational downtime.

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5 IT Mistakes That Reset Your Progress (And Your Profits)

5 IT Mistakes That Reset Your Progress (And Your Profits)

Did you know that industry data suggests that the average small business loses over $10,000 per year simply by making “common-sense” IT decisions that lack a long-term strategy? In fact, most IT decision-makers look at technology as little more than a utility, like water or electricity, rather than a competitive advantage. IT is not a cost to be minimized; it’s a way to get ahead (and stay ahead), and it’s time to fix the mistakes you’ve made in the past.

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Don’t Make These Three Common Errors While Adding VoIP Capabilities

Don’t Make These Three Common Errors While Adding VoIP Capabilities

We talk about VoIP like it’s a magic bullet for small businesses—and it often is. But here is the catch: it is not a set-it-and-forget-it solution. To get the actual value out of your investment without driving your employees and clients to the brink of frustration, you need precision and planning.

If you are looking to upgrade your communications, here are three critical implementation hurdles you need to clear to ensure your transition is seamless.

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How to Stop Manual Data Entry from Killing Your Productivity

How to Stop Manual Data Entry from Killing Your Productivity

We’re sure that even your most talented employees have tasks on their plate that make them feel like expensive data-entry clerks. This is known as the “tedium tax,” and it can have a very real impact on small businesses (especially when employees wear multiple hats). When you have multiple tools that don’t speak well with each other, and you’re forced to resort to manual data entry, your team starts to act like a “human bridge,” connecting these isolated apps themselves—and wasting a lot of time in the process.

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Why Your Small Business is Not Too Small to be Hacked

Why Your Small Business is Not Too Small to be Hacked

For technology professionals, working with small businesses (SMBs) is often a balance of high-stakes problem-solving and strategic frustration. While technology has become more accessible, the gap between having the tools and using them correctly remains a primary point of contention. Let’s go through four considerations the IT pros are pressing as they enter 2026.

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A Small Business Owner's Guide to Understanding and Preventing Ransomware

A Small Business Owner's Guide to Understanding and Preventing Ransomware

How much would you be willing to pay to keep all of your business’ records from being locked away, or to keep them off the dark web? Hundreds? Thousands? More?

This is precisely what cybercriminals rely on when they infect businesses just like yours with ransomware. Let’s talk about ransomware a bit: what it is, why it’s so effective, and (most importantly) how to keep it from dragging your business down.

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Your IT Partner Should Make It Easy to Fire Them

Your IT Partner Should Make It Easy to Fire Them

I have a question to ask you that is incredibly important that you can answer, despite its relation to a particularly sensitive business topic: how prepared and able are you to fire your vendors, especially the one currently handling your IT?

There are situations where you could find yourself having to make this call, but can’t without severely impacting your business’ operations. Let’s talk a little bit about these situations, and why it’s crucial to have an IT provider whom you know you could fire if necessary.

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How a CRM Can Transform Your Customer Interactions

How a CRM Can Transform Your Customer Interactions

One of the most significant advantages of operating as a small or medium-sized business is that you can provide more personalized attention to your customers, unlike larger enterprises and corporations. However, you need the right tools to make these interactions as effective as possible. With the right customer relationship management tool, or CRM, your business can dramatically improve sales, marketing efforts, and customer satisfaction.

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Why to Use Automated Email (and When Not To)

Why to Use Automated Email (and When Not To)

Technology is one of the key enablers of automation for businesses, so it makes sense that it would eventually creep into email. Automated emails have the power to contribute to more streamlined operations when used well, but they are far from flawless. Today, we want to get you thinking about the pros and cons of automated email as it pertains to running your business.

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No Business is Too Small to Be a Target to Cybercriminals

No Business is Too Small to Be a Target to Cybercriminals

One of the biggest myths about cybersecurity and cybercrime is that smaller businesses are somehow immune to the more dangerous types of threats because they don’t pose a viable target for cybercriminals.

Nothing is further from the truth.

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The Cloud Gives Modern Businesses More Opportunities

The Cloud Gives Modern Businesses More Opportunities

If you want to talk about the most important technology today, the cloud is definitely a big deal. The cloud helps businesses do things that used to only be possible for the biggest companies. Today, we’ll look at how small businesses use the cloud and the benefits they get from it.

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These Four Considerations Can Help You Choose the Right Tech for Your Business

These Four Considerations Can Help You Choose the Right Tech for Your Business

Many business owners struggle with technology that doesn’t meet their needs. We often hear from companies disappointed with their technology investments because they lack the right tools.

Choosing the right technology is vital for business success. In today’s blog, we offer four key tips to help you make informed decisions.

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Technology Has a Significant Role in Company Culture

Technology Has a Significant Role in Company Culture

Your business’ IT is not just a minor component; it’s deeply woven into the fabric of your business. Today, we’ll briefly explore how technology and culture converge inside today’s businesses.

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Keep Your Users Happy with Managed Technology Support Services

Keep Your Users Happy with Managed Technology Support Services

Making IT decisions while balancing the user experience—including their complaints—can be exhausting. As a decision maker for your business, you have a budget to consider, as well as a timeline to manage. You’ll have to say no, which no one likes to hear, but it’s a necessary part of running your organization effectively.

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Are Managed Services All They’re Cracked Up to Be?

Are Managed Services All They’re Cracked Up to Be?

Spoiler alert: They certainly are.

Ever since the advent of Internet connectivity enabled the managed service model to develop, Managed IT Service Providers (MSPs) have been able to deliver a uniquely beneficial service to businesses of all sizes. If you’re on the fence about working with an MSP, we have a few reasons that you may just want to do so.

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Here’s What to Know About Cyber Insurance

Here’s What to Know About Cyber Insurance

Whether you like it or not, organizations are going to get hacked. It’s the cruel truth. There are just so many individuals and organizations looking to gain unauthorized access and siphon off data and money from businesses, that it is basically impossible to go long stretches of time to not have to confront it in some way. With the threat landscape what it is, companies now offer cyber insurance. Let’s take a quick look at cyber insurance and what you need to know about it.

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Investing in Your Business’ Internal Communications Will Pay Off

Investing in Your Business’ Internal Communications Will Pay Off

Without sufficient communications within your business, you won’t be able to accomplish nearly as much as you potentially could with the proper systems in place. Let’s review a few tips that will help you to stretch your business’ collaboration that much farther.

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Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Remember when you needed a wired connection between two endpoints in order to access important materials for your business? Thanks to wireless connectivity, businesses can now access online materials in a much easier fashion. The question then becomes, how does a wired connection improve your operations, and is it a benefit for your organization?

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