Voyage Technology Blog

Voyage Technology has been serving the Beaver Dam area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Don't Let AI Tank Your Customer Relationships

AI is a game-changer, there's no doubt about it. From the value your business gets from streamlining operations to its powerful information retrieval, it’s changed, in a very short amount of time, how knowledge-based businesses operate. If you're thinking of handing over your entire customer support operation to an AI, however, you need to pump the brakes a bit. While AI offers incredible efficiencies, completely removing the human element could be a problem for your business.

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News Flash: Hope Isn’t a Cybersecurity Strategy

News Flash: Hope Isn’t a Cybersecurity Strategy

Hope can be enough to keep you moving forward, even when the world feels heavy and dark. While it’s good to keep hope in your heart as a light to help you push onward, it’s not a very good cybersecurity strategy. Hope won’t stop a data breach, a ransomware attack, or a phishing scam, and it certainly won’t keep you safe when cybercriminals only need one slip-up from anyone in your office to ruin your day.

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Is AI Boosting Business or Causing Headaches?

Is AI Boosting Business or Causing Headaches?

Artificial Intelligence (AI) is everywhere these days. It has become a standard feature in many business tools and devices. This means a lot of people are using it day-in and day-out. The question becomes: Is it truly beneficial, or does it create more headaches than it solves? Let's explore how AI can actually help your business.

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Technology Can Help You Break Free from the Workday Grind

Technology Can Help You Break Free from the Workday Grind

The daily grind. We all know it. That relentless cycle of repetitive tasks and the constant feeling of being busy but not necessarily productive. It’s an all-too-familiar feeling. What if technology could transform that frustration into a feeling of steadfast accomplishment?

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Is AI Right for Your Small Business? Navigating the Opportunities and Challenges

Is AI Right for Your Small Business? Navigating the Opportunities and Challenges

AI is everywhere. In a relatively short amount of time, artificial intelligence has exploded from being a fringe feature to becoming standard kit in many—some may argue most—applications and devices, particularly those intended for business use.

The truth is that it’s hard to tell whether AI could bring a business a ton of benefits or if it ultimately generates (pun intended) more problems than its worth… at least, without a concerted effort to make those determinations. Let’s see what we can do to make sure it is beneficial.

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What Happens When You Implement AI for Business?

What Happens When You Implement AI for Business?

You can’t run a business these days without hearing about how AI is changing the technology landscape and what that means for your organization. It gives SMBs like yourself some serious power, often enough to do more complex tasks that it couldn’t otherwise do without significant time and effort investments. But sometimes it’s more about the easy wins, so that’s what we’re covering today: the simple ways your organization can shift operations with AI.

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Boost Your Business’ AI, Cloud, and Security

Boost Your Business’ AI, Cloud, and Security

Are you constantly looking to improve your small business and stay ahead of the game? Let’s talk about some tech that can seriously boost how you operate: artificial intelligence (AI), cloud computing, and cybersecurity.

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Connecting Google Search to Gemini is Simple (But May Not be Advisable)

Connecting Google Search to Gemini is Simple (But May Not be Advisable)

Google has implemented Gemini, its latest AI model, into its free software strategy. Previously, it was only available to those on the Advanced plan, a $20/month service. The model can reference a user’s Search queries and other applications to personalize the user’s results, but is this a good thing, or even something you want in the first place?

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Tip of the Week: Sick of Google’s AI Overviews? Here’s How to Say Goodbye

Tip of the Week: Sick of Google’s AI Overviews? Here’s How to Say Goodbye

Artificial intelligence—AI—is rapidly appearing in more and more contexts, but one most people have almost certainly seen by now is at the top of Google’s search engine results. For those who would rather not see these generated results—which have been found to be occasionally contradictory or outright wrong, depending on the source the AI has drawn from—there are actually a few ways to accomplish this.

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Tip of the Week: 8 Ways to Use Google Gemini

Tip of the Week: 8 Ways to Use Google Gemini

Google has made its claim on artificial intelligence with Google Gemini, a new AI platform. Gemini can handle a lot of neat tasks that you, as a business owner, might find useful. Today, we want to highlight some of them to see if they can help you in your efforts.

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Does Artificial Intelligence Provide Artificial Hope?

Does Artificial Intelligence Provide Artificial Hope?

Typically, we use this space to talk about technology-related issues that have a positive impact on business, society, and individuals. Information technology has and will continue to transform the world we live in. One of the central topics of this giant IT transformation is artificial intelligence (AI) and where it fits into the paradigm of modernity.  Much has been made about the potential benefits of AI—and many of them are legitimate—but in today’s blog, we wanted to discuss the dark side of AI, and whether or not immediate regulation of the technology is a prudent decision.

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AI is Mobile, Can Your Business Take Advantage of It?

AI is Mobile, Can Your Business Take Advantage of It?

With AI changing the way we work forever, it was only a matter of time before it infiltrated the mobile market. Nowadays, smartphones and tablets are smarter and more powerful than ever, all through the use of AI. Let’s look at the trends in mobile AI usage and how your business can leverage it to your advantage.

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Explaining Google’s Back-end Operations

Explaining Google’s Back-end Operations

Billions of people who find themselves on the Internet depend on the use of Google Search to find what they are looking for. What actually happens when you click on the “search,” though? Today, we want to discuss how the search engine works so you can get a better idea of what goes on behind the scenes.

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AI Can Dramatically Improve Your Business Operations

AI Can Dramatically Improve Your Business Operations

AI has infiltrated the zeitgeist in a way that few technologies have. It’s rare to hear about anyone who has no opinion on how it should or should not be used. Businesses, however, can take full advantage of the situation and capitalize on the use of AI in operations and products. Today, we want to explore the opportunity businesses have to use AI to add value to their offerings.

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The Department of Homeland Security will Use AI, Here’s How?

The Department of Homeland Security will Use AI, Here’s How?

With artificial intelligence becoming a household conversation starter across the country, it’s no wonder the technology has become a key part of operations for countless entities. It’s used in business, education, civic life, and elsewhere… including the U.S. Department of Homeland Security. How is the US DHS using AI to promote the security of everyday Americans?

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Automating HR Tasks can Save A Lot of Money

Automating HR Tasks can Save A Lot of Money

Human resources is a critical part of your business, but since it doesn’t generate any actual revenue, there has been a push to cut back on HR spending. In response, many businesses have started using HR automation technology to handle the myriad tasks HR is typically responsible for. Let’s take a look at some of the benefits HR automation can bring to your business. 

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Here Are Some of the Coolest Tech from CES 2024

Here Are Some of the Coolest Tech from CES 2024

January is host to the Consumer Electronics Show, or CES, which takes place in Las Vegas. It’s an opportunity for companies to show off thousands of neat ideas, concepts, and devices, and if you’re a tech nerd like us, it’s total heaven. It’s also interesting to see what trends can be seen and how they might be brought into a business or consumer landscape.

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AI is a Security Threat You Cannot Ignore

AI is a Security Threat You Cannot Ignore

2023 was a banner year for AI (Artificial Intelligence), as it truly entered the zeitgeist in a way that it previously had failed to. Many companies and industries have considered ways to implement AI and make it part of their operations, while others might be fearful of it for its role in job scarcity. However, 2024 might show businesses that they should be worried about AI for a reason you might not have anticipated: AI-generated cyberthreats.

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Technology Innovations to Get Your Business Going

Technology Innovations to Get Your Business Going

The COVID-19 pandemic has had a major effect on business. Despite this fact, we’re starting to get to the point where most businesses are at least being allowed to attempt to conduct business in a somewhat normal fashion, but it’s definitely a new world out there. Business owners in all lines of business are looking for that tool that can improve productivity, make their operations more efficient, and spit out the metrics they need to tweak them. 

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